Veterinary Front Desk & Client Care Specialist

Arlington Heights Veterinary Hospital; Bloomington (IN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free lunch for team

Team outings

Family discount

Birthday celebrations

Job summary

Arlington Heights Veterinary Hospital in Bloomington, IN is seeking a friendly Customer Service Representative to be the first point of contact for clients. You will answer phones, greet clients, prepare patient files, and escort pets to exam rooms.

You will handle client inquiries, educate owners on products and preventive care, and assist with billing. The role values compassion, teamwork, and a calm, professional demeanor in a busy veterinary setting.

Qualifications

• High school education completed.
• Genuine love for animals and willingness to help.
• Ability to diffuse tense situations and provide excellent client service.
• Team-oriented with strong communication skills.

Responsibilities

• Answer client inquiries about basic animal care and routine procedures.
• Educate clients on products and preventive care.
• Explain treatment costs and hospital policies clearly.
• Greet clients and maintain a positive front desk environment.
• Schedule appointments and assist with admissions and discharges.
• Process payments and prepare invoices with empathy.

Skills

Customer service

Communication

Teamwork

Compassion

Education

High school diploma

Job description

Arlington Heights Veterinary Hospital in Bloomington, IN is seeking a friendly Customer Service Representative to be the first point of contact for clients. You will answer phones, greet clients, prepare patient files, and escort pets to exam rooms.

You will handle client inquiries, educate owners on products and preventive care, and assist with billing. The role values compassion, teamwork, and a calm, professional demeanor in a busy veterinary setting.