Veterinary Client Experience Specialist

Homewood Veterinary Care; Homewood (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Job summary

Homewood Veterinary Care in Homewood, IL is seeking a friendly Client Service Representative to be the first contact for clients and pets. The role demands a bubbly, outgoing personality, excellent communication, and the ability to multitask in a fast-paced clinic environment.

You will greet clients, schedule appointments, process payments, and support the front desk team. Weekend availability is required; future Saturday hours may be added as the practice grows; benefits include

Qualifications

• High school diploma or equivalent required.
• Previous veterinary experience preferred.
• Ability to work on weekends as required.
• Customer satisfaction references preferred.

Responsibilities

• Open and close the practice per manager instructions.
• Maintain front desk, reception, waiting area and exam rooms for cleanliness and professionalism.
• Process cash, checks, and card payments; manage credit accounts as needed.
• Schedule appointments and coordinate clinic workflow with doctors.
• Update client/patient files and send reminders to clients.

Skills

Outgoing personality

Excellent communication

Customer service

Teamwork

Organizational skills

Active listening

Education

High school diploma or equivalent

Job description

Homewood Veterinary Care in Homewood, IL is seeking a friendly Client Service Representative to be the first contact for clients and pets. The role demands a bubbly, outgoing personality, excellent communication, and the ability to multitask in a fast-paced clinic environment.

You will greet clients, schedule appointments, process payments, and support the front desk team. Weekend availability is required; future Saturday hours may be added as the practice grows; benefits include