Veterinary Front Desk & Client Care Specialist

Creekside Animal Hospital; West Lafayette (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

EAP

401k match

PTO

Job summary

Creekside Animal Hospital in West Lafayette, IN is seeking a friendly Veterinary Receptionist/Client Service Representative to welcome clients and set the tone for exceptional service. You will manage front-desk duties, answer multi-line phones, and support scheduling and payments in a fast-paced environment.

The role emphasizes compassionate client service, organization, and teamwork, with a full-time schedule and benefits. Experience with veterinary software, especially Impromed, is preferred.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency in managing multi-line phone systems and assisting in-person clients.

Responsibilities

• Greet clients and act as the welcoming face of the hospital.
• Manage appointments and daily patient flow; coordinate calendars.
• Process transactions and payments; maintain accurate financial records.
• Provide compassionate, professional client support during routine and sensitive situations.

Skills

Customer service

Phone handling

Front desk experience

Veterinary software Impromed

Communication skills

Team collaboration

Payments processing

Tools

Impromed

Job description

Creekside Animal Hospital in West Lafayette, IN is seeking a friendly Veterinary Receptionist/Client Service Representative to welcome clients and set the tone for exceptional service. You will manage front-desk duties, answer multi-line phones, and support scheduling and payments in a fast-paced environment.

The role emphasizes compassionate client service, organization, and teamwork, with a full-time schedule and benefits. Experience with veterinary software, especially Impromed, is preferred.