Veterinary Front Desk & Client Care Specialist

Ethos Veterinary Health; Alpharetta (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Uniform allowance

Paid time off

Medical, dental, and vision insurance

401(k) with employer matching

Employee pet discount

Short-term and long-term disability保险

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life insurance

Professional development assistance

Employee referral program

Employee Assistance Program (EAP)

And more!

Job summary

Alpharetta Veterinary Specialty + Emergency is seeking a full-time Client Care Representative to support clients and their pets while collaborating with Emergency and specialty medicine teams in Alpharetta, GA.

The role requires a high school diploma and veterinary client service experience is preferred. Proficiency with computers and multi-line phones, strong communication, and the ability to work calmly in a fast-paced environment are essential.

Qualifications

• High school diploma or equivalent required.
• Veterinary customer service or veterinary hospital experience strongly preferred.
• Familiarity with ezyVet preferred.
• Basic knowledge of veterinary terminology, hospital environments, and protocols required.
• Proficiency with computers and multi-line telephone systems.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Ability to work professionally and compassionately with clients and their pets.
• Ability to work safely around sick animals, hazardous materials, cleaning chemicals, anesthetic gases, zoonotic diseases, and unpleasant odors.
• Ability to remain calm, adaptable, and professional in a fast-paced specialty and emergency environment.
• Fluent English speaking and reading skills required.

Responsibilities

• Greet clients and patients in a professional, compassionate, and welcoming manner.
• Answer multi-line telephone systems and direct calls appropriately.
• Assist clients with check-in, check-out, scheduling, and other front-desk needs.
• Collect and accurately enter client and patient information.
• Communicate with clients regarding appointments, hospital processes, and patient care information.
• Coordinate with veterinary technicians, veterinarians, and other hospital team members to support patient care.
• Process payments and assist with estimates, invoices, and other client documentation.
• Maintain accurate records and enter information into the hospital's computer system.
• Use veterinary terminology and follow established hospital protocols.
• Help maintain a clean, organized, and welcoming reception and client care area.
• Handle sensitive client interactions with professionalism, empathy, and discretion.
• Support a positive, respectful, and collaborative hospital culture.

Skills

Client service

Verbal communication

Written communication

Multi-line phones

Attention to detail

Professionalism

Compassion

Education

High school diploma

Tools

ezyVet

Job description

Alpharetta Veterinary Specialty + Emergency is seeking a full-time Client Care Representative to support clients and their pets while collaborating with Emergency and specialty medicine teams in Alpharetta, GA.

The role requires a high school diploma and veterinary client service experience is preferred. Proficiency with computers and multi-line phones, strong communication, and the ability to work calmly in a fast-paced environment are essential.