Emergency Vet Receptionist — Calm, Compassionate Care

Innovetive Petcare; Marietta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Insurance

401(k) Matching

PTO & Holidays

Pet Care Discounts

Life Insurance

Disability Insurance

Employee Assistance Program

Wellness resources

Career growth opportunities

Student loan support

Job summary

Dogwood Veterinary Specialty and Emergency in Marietta, Georgia is seeking an experienced Emergency Veterinary Receptionist to join our reception team. You will welcome clients, coordinate patient flow, handle scheduling, and liaise with veterinarians and specialty teams to ensure a smooth experience from arrival to discharge.

Veterinary background is preferred, but strong healthcare client-service experience also fits.

Qualifications

• Experience in veterinary reception, emergency veterinary medicine, healthcare, urgent care, medical offices, or hospital operations.
• Confident communicating with clients in person and by phone.
• Comfortable handling emotional, urgent, and difficult conversations.
• Organized and able to prioritize multiple tasks in a busy environment.
• Comfortable navigating scheduling, payments, records, and administrative systems.
• Calm under pressure and able to make sound decisions.
• Strong team communicators who know when to ask questions and take ownership.
• Compassionate, professional, and genuinely invested in helping people and their pets.

Responsibilities

• Welcome and support clients during Emergency and Specialty visits.
• Coordinate patient arrival, check-in, discharge, transfers, and follow-up communication.
• Communicate clearly and compassionately during stressful situations.
• Manage phones, scheduling, payments, records, and client requests.
• Coordinate closely with Emergency Veterinarians, technicians, Criticalists, and specialty teams.
• Help maintain efficient patient flow in a fast-paced hospital.
• Maintain accurate client and patient information.
• Build your knowledge of Emergency and Specialty Veterinary Medicine.
• Contribute to a clean, organized, and professional client-facing environment.

Skills

Veterinary reception

Emergency veterinary experience

Client communication

Organizational skills

Scheduling systems

Calm under pressure

Team communication

Pet care empathy

Job description

Dogwood Veterinary Specialty and Emergency in Marietta, Georgia is seeking an experienced Emergency Veterinary Receptionist to join our reception team. You will welcome clients, coordinate patient flow, handle scheduling, and liaise with veterinarians and specialty teams to ensure a smooth experience from arrival to discharge.

Veterinary background is preferred, but strong healthcare client-service experience also fits.