Veterinary Front Desk & Client Care Lead

Talentify; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

National Veterinary Associates (NVA) seeks a client care representative to be the first contact for callers and visitors at a busy veterinary practice. You will greet clients, prepare files, relay correspondence, and support daily tasks while upholding a professional image.

Responsibilities include computer basics, typing 30 wpm, and collaborating with the team to maintain care standards and smooth operations.

Qualifications

• High school diploma or equivalent.
• Customer Service background desirable but not required.
• Typing skills required.
• Some computer knowledge; comfortable with Word, keyboarding, and use of communication tools such as Instant Messenger and email.

Responsibilities

• Answer telephones and greet clients.
• Prepare patient files and escort clients to exam rooms.
• Receive and relay client correspondence.
• Update client financial records.
• Be flexible in attitude and work habits.
• Assist client care supervisor with issues and complaints.
• Serve as liaison between doctors and client care specialists.
• Help oversee completion of daily task lists.
• Order office supplies and manage hospital food orders.
• Perform other duties as assigned.

Skills

Customer service

Typing

Office software

Education

High school diploma

Tools

Word

Email

Instant Messenger

Keyboarding

Job description

National Veterinary Associates (NVA) seeks a client care representative to be the first contact for callers and visitors at a busy veterinary practice. You will greet clients, prepare files, relay correspondence, and support daily tasks while upholding a professional image.

Responsibilities include computer basics, typing 30 wpm, and collaborating with the team to maintain care standards and smooth operations.