Veterinary Front Desk Specialist | Customer Care & Scheduling

Countryside Veterinary Clinic of Richmond.; Virginia (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401K matching

STD

LTD

Pet discounts

Paid time off

Job summary

National Veterinary Associates (NVA) is seeking an experienced Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team. You are the first and last face our clients see, setting a warm, welcoming tone for pets and their owners while balancing client care with efficient front-desk operations.

This role offers comprehensive benefits and opportunities for growth within the clinic network.

Qualifications

• Minimum of 1 year of customer service experience.
• High school diploma or equivalent.
• Comfort working in a busy environment with animals present.
• Strong attention to detail and basic computer skills.

Responsibilities

• Answer multi-line phones, greet clients warmly, and answer basic questions about our services.
• Book appointments, surgeries, and follow-up visits using our scheduling system.
• Create, update, and maintain accurate electronic and physical patient records.
• Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.
• Process payments, explain invoices, and handle check-in/check-out duties.

Skills

Customer service experience

Communication skills

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Job description

National Veterinary Associates (NVA) is seeking an experienced Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team. You are the first and last face our clients see, setting a warm, welcoming tone for pets and their owners while balancing client care with efficient front-desk operations.

This role offers comprehensive benefits and opportunities for growth within the clinic network.