Compassionate Veterinary Front Desk Specialist

Talentify; Virginia (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Short-term disability

Long-term disability

Pet discounts

Paid time off

Job summary

National Veterinary Associates (NVA) is seeking an experienced Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team. You will be the first and last face clients see, setting a warm tone while balancing client care with front-desk operations in a fast-paced environment.

The role includes scheduling appointments, maintaining medical records, and handling billing and checkout.

Qualifications

• 1+ year of customer service experience.
• High school diploma or equivalent required.
• Comfort working in a busy environment with animals present.
• Strong attention to detail and basic computer skills.

Responsibilities

• Answer multi-line phones, greet clients warmly, and answer basic questions about our services.
• Book appointments, surgeries, and follow-up visits using our scheduling system.
• Create, update, and maintain accurate electronic and physical patient records.
• Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.
• Process payments, explain invoices, and handle check-in/check-out duties.

Skills

Customer service

Attention to detail

Basic computer skills

Front-desk communication

Education

High school diploma or equivalent

Tools

Scheduling software

Billing system

Job description

National Veterinary Associates (NVA) is seeking an experienced Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team. You will be the first and last face clients see, setting a warm tone while balancing client care with front-desk operations in a fast-paced environment.

The role includes scheduling appointments, maintaining medical records, and handling billing and checkout.