Pet Care Customer Experience Specialist

Southside-Animal-Hospital-and-Wellness-Cente; Anchorage (AK); In loco; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

National Veterinary Associates (NVA) seeks a client-facing receptionist to greet clients, answer questions, schedule appointments and process payments. The role involves handling mail and emails, maintaining patient records in practice management software, and ensuring a clean waiting area.

The position requires at least 1 year of related experience and strong customer service skills. The successful candidate will be part of a large network of veterinary professionals across the United States

Competenze

• Minimum of 1 year related experience required.
• Experience handling payments and scheduling in a veterinary or medical setting is a plus.

Mansioni

• Greet clients in person and respond to questions.
• Answer and route phone calls; screen inquiries and book appointments.
• Process incoming and outgoing patients and payments.
• Maintain and update client records in the practice management system.
• Monitor waiting area for cleanliness and comfort.
• Escalate complex matters to senior staff.

Conoscenze

Customer service

Phone handling

Scheduling

Cash handling

Multitasking

Strumenti

Practice management software

Descrizione del lavoro

National Veterinary Associates (NVA) seeks a client-facing receptionist to greet clients, answer questions, schedule appointments and process payments. The role involves handling mail and emails, maintaining patient records in practice management software, and ensuring a clean waiting area.

The position requires at least 1 year of related experience and strong customer service skills. The successful candidate will be part of a large network of veterinary professionals across the United States