Veterinary ER CSR — Calm, Compassionate Client Care

Animal Emergency & Specialty Center of NW Arkansas; Springdale (AR); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Paid Bereavement Program

Paid Parental Leave Program

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Job summary

Animal Emergency & Specialty Center of NW Arkansas is seeking a Veterinary Customer Service Representative to join our fast-paced emergency team. This full-time role supports clients and patients, handling high-stress moments with empathy, and delivering top-tier service.

The clinic offers 24-hour emergency care with modern, in-house facilities and ongoing training opportunities. The CSR position emphasizes strong communication, multitasking, and collaborative teamwork.

Qualifications

• Experience in customer service delivery in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized during busy periods.
• Interest in veterinary care and helping clients and pets.

Responsibilities

• Be a calming presence and provide professional support during emergencies.
• Master de-escalation through empathy and clear communication.
• Collaborate with staff to maintain smooth client care and operations.
• Attend monthly trainings and complete continuing education hours annually.

Skills

Customer service

Communication

Multitasking

Teamwork

Calm under pressure

Job description

Animal Emergency & Specialty Center of NW Arkansas is seeking a Veterinary Customer Service Representative to join our fast-paced emergency team. This full-time role supports clients and patients, handling high-stress moments with empathy, and delivering top-tier service.

The clinic offers 24-hour emergency care with modern, in-house facilities and ongoing training opportunities. The CSR position emphasizes strong communication, multitasking, and collaborative teamwork.