Emergency Veterinary CSR — Calm, Compassionate Client Care

Lakefield Veterinary Group; Tacoma (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Employee Assistance Program (EAP)

Continuing Education allowance

Annual scrub allowance

Paid Time Off (PTO)

Paid Holidays

Employee pet discount

Weekday overnight and weekend shift 3-

Job summary

Puget Sound Veterinary Specialty & Emergency (PSVSE) is seeking an experienced Emergency Client Service Representative (CSR) to join our 24/7 emergency hospital team. The CSR will manage incoming emergency calls, coordinate patient check-ins, obtain accurate histories, and aid effective communication between clients and medical staff.

Ideal candidates thrive under stress, stay calm and compassionate, and provide a welcoming experience for clients and patients.

Qualifications

• Minimum of 1 year veterinary CSR/reception experience.
• Emergency or specialty veterinary experience strongly preferred.
• Strong multitasking, communication, and problem-solving skills.
• Ability to remain calm, compassionate, and efficient in high-pressure situations.
• Confidence handling emotional or sensitive client interactions.
• Team-oriented mindset with willingness to learn, grow and support others.

Responsibilities

• Answer and manage incoming emergency calls with urgency, professionalism, and empathy.
• Provide compassionate support to clients during stressful and emotional situations.
• Obtain accurate patient histories and communicate effectively with the medical team.
• Triage calls appropriately and prioritize incoming cases based on urgency.
• Check in emergency patients efficiently while maintaining a positive client experience.
• Support front desk workflow including documentation, payments, and medical record management.
• Collaborate with doctors, technicians, assistants, and leadership to support patient care.
• Maintain an organized, professional, and team-focused reception environment.

Skills

Veterinary CSR experience

Emergency veterinary experience

Multitasking

Communication

Problem solving

Calm under pressure

Empathy

Team collaboration

Job description

Puget Sound Veterinary Specialty & Emergency (PSVSE) is seeking an experienced Emergency Client Service Representative (CSR) to join our 24/7 emergency hospital team. The CSR will manage incoming emergency calls, coordinate patient check-ins, obtain accurate histories, and aid effective communication between clients and medical staff.

Ideal candidates thrive under stress, stay calm and compassionate, and provide a welcoming experience for clients and patients.