Emergency Vet CSR: Calm Front Desk & Client Care

GeniusVets; Greensboro (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A veterinary emergency clinic in Greensboro, NC, is seeking a compassionate Customer Service Representative (CSR) to manage client interactions during emergencies. This role involves greeting clients, triaging emergency calls, and coordinating workflow with the medical team. Ideal candidates will have strong communication skills, patience in handling sensitive situations, and experience in customer service. Join a dedicated team to deliver exceptional care in a fast-paced environment.

Qualifications

• Experience in customer service, preferably in a veterinary or medical setting.
• Ability to handle emotionally charged situations with compassion.
• Excellent verbal communication skills.

Responsibilities

• Greet clients and their pets with empathy and professionalism.
• Answer phones, triage incoming calls, and provide information about services.
• Manage client check-ins, records, invoicing, and payments.

Skills

Empathy

Professionalism

Communication skills

Job description

A veterinary emergency clinic in Greensboro, NC, is seeking a compassionate Customer Service Representative (CSR) to manage client interactions during emergencies. This role involves greeting clients, triaging emergency calls, and coordinating workflow with the medical team. Ideal candidates will have strong communication skills, patience in handling sensitive situations, and experience in customer service. Join a dedicated team to deliver exceptional care in a fast-paced environment.