Emergency Vet CSR — Compassionate Client Care

Portland Veterinary Emergency and Specialty Care; Portland (ME); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off

401(k) with employer match

Paid continuing education

Job summary

Portland Veterinary Emergency and Specialty Care is seeking a full-time Veterinary Client Service Representative to join their Emergency team. This role involves delivering exceptional care to clients and their pets, answering communications, scheduling appointments, and supporting the medical team in a friendly, solution-focused environment. Ideal candidates will have customer service experience, strong communication skills, and a positive attitude. Benefits include medical insurance, 401(k) match, paid time off, and continuing education opportunities.

Qualifications

• Experience in customer service is essential; prior veterinary experience is a plus but not required.
• A positive, 'can-do' attitude and a love for working with people and pets.
• Strong communication skills and the ability to work collaboratively with a diverse team.

Responsibilities

• Providing a welcoming environment for clients and patients by delivering exceptional client service.
• Answering/responding to incoming communications such as phone calls and emails.
• Appointment scheduling and management.
• Communicating needs of clients and patients to medical team.
• Medical record organization and collection.
• Receive and process payments.
• Routine office duties such as scanning, faxing, etc.

Skills

Customer service experience

Strong communication skills

Positive attitude

Job description

Portland Veterinary Emergency and Specialty Care is seeking a full-time Veterinary Client Service Representative to join their Emergency team. This role involves delivering exceptional care to clients and their pets, answering communications, scheduling appointments, and supporting the medical team in a friendly, solution-focused environment. Ideal candidates will have customer service experience, strong communication skills, and a positive attitude. Benefits include medical insurance, 401(k) match, paid time off, and continuing education opportunities.