Emergency Veterinary CSR — Calm, Compassionate Front Desk Hero

Puget Sound Veterinary Specialty & Emergency; Gig Harbor (WA); On-site; USD 26,174 - 35,817; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with employer match

Paid Time Off (PTO)

Employee pet discount

Job summary

Puget Sound Veterinary Specialty & Emergency in Gig Harbor, Washington, is seeking an experienced Emergency Client Service Representative (CSR). This role is crucial for managing emergency calls and ensuring clients feel supported during visits.

Applicants should have a minimum of 1 year in veterinary CSR, with strong multitasking and communication skills. The position offers health benefits, a 401(k), and competitive pay ranging from $19 to $26 per hour.

Qualifications

• Minimum of 1 year of veterinary CSR or reception experience required.
• Emergency or specialty veterinary experience strongly preferred.
• Ability to remain calm, compassionate, and efficient in high-pressure situations.

Responsibilities

• Answer and manage incoming emergency calls with urgency, professionalism, and empathy.
• Triage calls appropriately and prioritize incoming cases based on urgency.
• Check in emergency patients efficiently while maintaining a positive client experience.

Skills

Communication skills

Multitasking

Problem-solving

Job description

Puget Sound Veterinary Specialty & Emergency in Gig Harbor, Washington, is seeking an experienced Emergency Client Service Representative (CSR). This role is crucial for managing emergency calls and ensuring clients feel supported during visits.

Applicants should have a minimum of 1 year in veterinary CSR, with strong multitasking and communication skills. The position offers health benefits, a 401(k), and competitive pay ranging from $19 to $26 per hour.