Veterinary CSR — Specialty & Emergency Care

COVE Animal Health; Portland (ME); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and long-term disability

Paid time off and holiday pay

401(k) with employer match

Uniform allowance and pet discount

Paid continuing education

Job summary

COVE Animal Health in Portland, ME, is seeking a full-time Veterinary Client Service Representative (CSR) to join our Emergency Services team. This role is crucial in ensuring exceptional care for our clients and patients.

The ideal candidate will need customer service experience, a positive attitude, and effective communication skills. Responsibilities include client interaction, appointment management, and administrative duties. Enjoy benefits like medical insurance, paid time off, and continuing education opportunities.

Qualifications

• Experience in customer service is essential.
• Prior veterinary experience is a plus but not required.
• Strong communication skills and ability to work collaboratively.

Responsibilities

• Providing a welcoming environment for clients and patients.
• Answering incoming communications such as phone calls and emails.
• Appointment scheduling and management.
• Communicating needs of clients to medical team.
• Organizing and collecting medical records.
• Receiving and processing payments.
• Routine office duties such as scanning and faxing.

Skills

Customer service experience

Communication skills

Collaborative teamwork

Positive attitude

Job description

COVE Animal Health in Portland, ME, is seeking a full-time Veterinary Client Service Representative (CSR) to join our Emergency Services team. This role is crucial in ensuring exceptional care for our clients and patients.

The ideal candidate will need customer service experience, a positive attitude, and effective communication skills. Responsibilities include client interaction, appointment management, and administrative duties. Enjoy benefits like medical insurance, paid time off, and continuing education opportunities.