Veterinary Customer Services Representative - 3rd Shift

Ohio State University; North Carolina; On-site; USD 23,419,000 - 29,990,000; Full time

Job summary

The Ohio State University’s Veterinary Medical Center is hiring Veterinary Customer Services Representatives for the Small Animal Reception team. This full-time role (40 hours/week) covers third shift with evenings and weekends, offering shift differential where applicable.

A background check is required. You will support clients and clinicians, manage admissions data in the hospital system, and resolve issues using professional terminology and established CS procedures.

Qualifications

• 2 years of experience in a customer service, healthcare or veterinary care environment.

Responsibilities

• responding to routine, complex and medical emergency situations in professional manner
• answering and directing internal and external calls appropriately
• creating accurate day‑to‑day admitting information through hospital computer system
• resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles
• maintaining safe and accurate money handling practices and abiding by all university privacy standards
• and other duties as assigned

Skills

Customer service

Healthcare experience

Veterinary care environment

Tools

Electronic medical records systems

Job description

Job Title

Veterinary Customer Services Representative - 3rd Shift

Department

Veterinary Medical Center | Small Animal Reception

Job Summary

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position ( 40 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care‑giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day‑to‑day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned. Per CCS Rules.

Duties

• responding to routine, complex and medical emergency situations in professional manner
• answering and directing internal and external calls appropriately
• creating accurate day‑to‑day admitting information through hospital computer system
• resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles
• maintaining safe and accurate money handling practices and abiding by all university privacy standards
• and other duties as assigned

Salary / Pay

• The hiring range for this position is $17.00 - $21.77.

Minimum Qualifications

• 2 years of experience in a customer service, healthcare or veterinary care environment. Background in customer services, insurance verification and/or veterinary practice customer services.
• Have the ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff.
• Experience in analyzing and interpreting information.
• Experience with electronic medical records systems and/or at least experience operating computers.

Physical Requirements

• Sitting/staring at computer screens for long periods of time, Exposure to animal dander and/or zoonotic diseases, exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste.

Location

• Veterinary Medical Center (0299)

Employment Details

• Position Type: Regular
• Scheduled Hours: 40
• Shift: Third Shift
• Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.