Veterinary Customer Services Representative – 2nd Shift

The Ohio State University; Columbus (OH); On-site; USD 23,000 - 30,000; Full time

Job summary

The Ohio State University is seeking a Veterinary Customer Services Representative for the 2nd shift in the Veterinary Medical Center. The role supports the Small Animal Reception team, handling calls, admissions and front-line client services in a 32-hour weekly schedule with evenings and weekends.

A background check is required and shift differential may apply. Responsibilities include responding to routine and medical emergencies, entering admitting information into hospital systems, and

Qualifications

• High School graduate or equivalent.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.

Responsibilities

• Respond to routine, complex and medical emergency situations in a professional manner.
• Answer and direct internal and external calls appropriately.
• Create accurate day-to-day admitting information through hospital computer system.
• Resolve routine problems and complex situations using medical terminology and established procedures.
• Maintain safe and accurate money handling practices and abide by privacy standards.

Skills

Customer service

Healthcare

Veterinary care

Phone etiquette

EMR systems

Computer skills

Education

High School diploma or equivalent

Tools

EMR systems

Hospital computer systems

Job description

Job Title: Veterinary Customer Services Representative – 2nd Shift

Department: Veterinary Medical Center | Small Animal Reception

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (32 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned. Per CCS Rules.

The targeted hiring range for this position is $17.00- $21.77 per hour.

Minimum Qualifications:
High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Desired Qualifications:

2 years of experience in a customer service, healthcare or veterinary care environment preferred. Background in customer services, insurance verification and/or veterinary practice customer services. Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff. Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers.

Location:Veterinary Medical Center (0299)Position Type:RegularScheduled Hours:32Shift:Second Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.