Veterinary Customer Services Representative - 2nd Shift

Ohio State University; North Carolina; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Shift differential

Job summary

Ohio State University’s Veterinary Medical Center seeks Veterinary Customer Service Specialists for the Small Animal Reception team. This full-time 32-hour/week role on evenings and weekends offers shift differential; holidays are required on a rotating schedule.

A background check is required before start. You will deliver excellent front-line client services to support clients, clinicians, and care-giving staff.

Qualifications

• High School graduate or equivalent.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.

Responsibilities

• responding to routine, complex and medical emergency situations in professional manner
• answering and directing internal and external calls appropriately
• creating accurate day-to-day admitting information through hospital computer system
• resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles
• maintaining safe and accurate money handling practices and abiding by all university privacy standards
• and other duties as assigned. Per CCS Rules.

Skills

Customer service

Communication

Education

High School diploma

1 year experience

Tools

Electronic medical records systems

Job description

Job Title

Veterinary Customer Services Representative - 2nd Shift

Department

Veterinary Medical Center | Small Animal Reception

Description

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (32 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues.

Responsibilities

• responding to routine, complex and medical emergency situations in professional manner
• answering and directing internal and external calls appropriately
• creating accurate day-to-day admitting information through hospital computer system
• resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles
• maintaining safe and accurate money handling practices and abiding by all university privacy standards
• and other duties as assigned. Per CCS Rules.

Pay

The targeted hiring range for this position is $17.00- $21.77 per hour.

Minimum Qualifications

• High School graduate or equivalent.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.

Desired Qualifications

• 2 years of experience in a customer service, healthcare or veterinary care environment preferred.
• Background in customer services, insurance verification and/or veterinary practice customer services.
• Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff.
• Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers.

Location

Veterinary Medical Center (0299)

Position Type

Regular

Scheduled Hours

32

Shift

Second Shift

Additional Requirements

• A background check is required prior to the start date.
• Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Equal Opportunity Statement

The university is an equal opportunity employer, including veterans and disability.