Veterinary Customer Services Representative – 2nd Shift

The Ohio State University; North Carolina; On-site; USD 23,000 - 30,000; Full time

Job summary

The Ohio State University’s Veterinary Medical Center is seeking a Veterinary Customer Services Representative for the second shift (32 hours per week) to support the Small Animal Reception team. The role involves front-line client services, calls, and admissions using the hospital system.

Evening and weekend hours offer shift differential; holidays are required on a rotating schedule. A background check is required prior to start.

Qualifications

• High School graduate or equivalent.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.
• 2 years of experience in a customer service, healthcare or veterinary care environment preferred.
• Background in customer services, insurance verification and/or veterinary practice customer services.
• Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff.
• Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers.

Responsibilities

• Respond to routine, complex and medical emergency situations in professional manner.
• Answer and direct internal and external calls appropriately.
• Create accurate day-to-day admitting information through hospital computer system.
• Resolve routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles.
• Maintain safe and accurate money handling practices and abiding by all university privacy standards.
• Other duties as assigned.

Job description

Job Title:

Veterinary Customer Services Representative – 2nd Shift

Department:

Veterinary Medical Center | Small Animal Reception

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (32 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned. Per CCS Rules.

The targeted hiring range for this position is $17.00- $21.77 per hour.

Additional Information:

Minimum Qualifications:

High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Desired Qualifications:

2 years of experience in a customer service, healthcare or veterinary care environment preferred. Background in customer services, insurance verification and/or veterinary practice customer services. Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff. Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers.

Location:

Veterinary Medical Center (0299)

Position Type:

Regular

Scheduled Hours:

32

Shift:

Second Shift

_ Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. _

The university is an equal opportunity employer, including veterans and disability.