Veterinary Customer Services Representative 3

Ohio State University; North Carolina; On-site; USD 25,000 - 33,000; Full time

Job summary

Ohio State University’s Veterinary Medical Center is seeking a Veterinary Customer Services Representative 3 to organize daily workflow and serve as the case point person. You will interact with clients, referring veterinarians, clinicians, staff, and students to coordinate services and support hospital operations.

Responsibilities include scheduling, triage, coordinating tests and treatments, handling patient discharge summaries, and responding to inquiries per VMC policies.

Qualifications

• 1 year of relevant medical/veterinary office experience with strong verbal and written communication skills. Familiarity with electronic health records. High school graduate or equivalent per CCS guidelines.
• 2-4 years of relevant medical/veterinary office experience with strong verbal and written communication skills. Proficiency with electronic health records. Bachelor's degree.

Responsibilities

• Schedules appointments after obtaining all pertinent data.
• Coordinates necessary services including details related to previous testing or treatment.
• Assists clients that have been referred from other institutions/rDVMs to coordinate services and provide travel services.
• Provides knowledgeable receptionist level advice concerning the care and treatment of animals, including questions regarding hospital services, fees, in accordance with VMC policies.
• Directs other questions, communications, and internal transfers to a veterinarian or other staff members as appropriate.
• Assists clients in scheduling follow-up visits and handles electronic communication such as department e-mail and timely delivery of patient discharge summaries.
• Screens and triages calls to faculty, residents, and staff.
• Follows established VMC guidelines for communicating with clients in different types of situations, including contacting clients to confirm next-day appointments with pre-hospital instructions.

Skills

Verbal communication

Written communication

Customer service

Medical office experience

Interpersonal skills

Education

High school diploma or equivalent

Tools

Electronic health records

Job description

Job Title: Veterinary Customer Services Representative 3

Department: Veterinary Medical Center | Operations

The College of Veterinary Medicine seeks applications for a Veterinary Customer Service Representative. The representative will help organize the daily workflow of the specialty service and will serve as the point person for cases seen. The successful candidate will closely interact with clients and referring veterinarians, and provide support to the clinicians, staff members, and professional students. The duties include, but are not limited to the following:

• Schedules appointments after obtaining all pertinent data
• Coordinates necessary services including details related to previous testing or treatment
• Assists clients that have been referred from other institutions/rDVMs to coordinate services and provide travel services
• Provides knowledgeable receptionist level advice concerning the care and treatment of animals, including questions regarding hospital services, fees, in accordance with VMC policies
• Directs other questions, communications, and internal transfers to a veterinarian or other staff members as appropriate
• Assists clients in scheduling follow-up visits and handles electronic communication such as department e-mail and timely delivery of patient discharge summaries
• Screens and triages calls to faculty, residents, and staff
• Follows established VMC guidelines for communicating with clients in different types of situations, including contacting clients to confirm next-day appointments with pre-hospital instructions

Scheduled hours are 8:00 am to 4:30 pm Monday - Friday and may require intermittent overtime; position is subject to completing a background check.

Hiring Range: $18.37 - $23.99

Essential Qualifications

1 years of relevant medical/veterinary office experience with strong verbal and written communication skills. Familiarity with electronic health records. High school graduate or equivalent per CCS guidelines.

Desired Qualifications

2-4 years of relevant medical/veterinary office experience with strong verbal and written communication skills. Proficiency with electronic health records. Bachelor's degree.

Working Conditions

Exposure to animal dander and/or zoonotic diseases. Sitting for extended periods of time.

Location: Veterinary Medical Center (0299)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.