Veterinary Customer Services Representative – 2nd Shift

Ohio State University; Columbus, Northern (OH, KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

Ohio State University’s Veterinary Medical Center seeks a Veterinary Customer Service Specialist for the Small Animal Reception. This full‑time 32‑hour position covers evenings and weekends with shift differentials.

The role involves frontline client service for clients, clinicians, and care-giving staff, plus accurate intake in the hospital system and adherence to privacy rules. A background check is required; holidays are rotation-based.

Qualifications

• High school graduate or equivalent.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.
• Background in customer services, insurance verification and/or veterinary practice customer services.

Responsibilities

• Respond to routine and complex inquiries in a professional manner.
• Answer and direct internal and external calls appropriately.
• Create accurate admitting information through the hospital computer system.
• Maintain safe and accurate money handling practices and follow privacy standards.
• Support clinicians, clients, and staff with front-line customer service duties.

Skills

Customer service

EMR systems

Computer skills

Insurance verification

Education

High school diploma

Tools

EMR software

Job description

Veterinary Customer Services Representative – 2nd Shift## Department:Veterinary Medical Center | Small Animal ReceptionThe College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (32 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned. Per CCS Rules.The targeted hiring range for this position is $17.00- $21.77 per hour.## Additional Information:**Minimum Qualifications:** High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred.**Desired Qualifications:**2 years of experience in a customer service, healthcare or veterinary care environment preferred. Background in customer services, insurance verification and/or veterinary practice customer services. Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff. Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers.## Location:Veterinary Medical Center (0299)## Position Type:Regular## Scheduled Hours:32## **Shift:**Second Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***