Veterinary Customer Service Representative 2

The Ohio State University; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

The Ohio State University’s College of Veterinary Medicine, Veterinary Medical Center, is hiring a Veterinary Customer Service Representative 2 to support the Small Animal Reception. You will greet clients, manage appointments, and handle inquiries while maintaining accurate hospital admissions in the computer system.

This full-time, first-shift role requires a high school diploma and 1 year of relevant experience (2-4 years preferred).

Qualifications

• High School graduate or equivalent.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.

Responsibilities

• Responding to routine, complex and medical emergency situations in professional manner.
• Answering and directing internal and external calls appropriately.
• Creating accurate day-to-day admitting information through hospital computer system.
• Resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles.
• Maintaining safe and accurate money handling practices and abiding by all university privacy standards.
• Other duties as assigned.

Skills

Customer service

Communication

Telephone etiquette

Education

High School diploma or equivalent

Tools

Hospital computer system

Job description

Job Title:Veterinary Customer Service Representative 2Department:Veterinary Medical Center | Small Animal Reception

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (40 hours/week) on first shift including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following:

• Responding to routine, complex and medical emergency situations in professional manner.
• Answering and directing internal and external calls appropriately.
• Creating accurate day-to-day admitting information through hospital computer system.
• Resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles.
• Maintaining safe and accurate money handling practices and abiding by all university privacy standards.
• Other duties as assigned.

Hiring Range: $17.00 - $21.77

Additional Information:

Minimum Qualifications:

High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Physical Requirements:

Standing for long periods of time. Exposure to animal dander and/or zoonotic diseases. Exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste. Requires weekend, nights, and/or holiday hours.

Location:Veterinary Medical Center (0299)Position Type:RegularScheduled Hours:40Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.