Veterinary Customer Services Representative – 3rd Shift

The Ohio State University; Columbus (OH); On-site; USD 23,419 - 29,990; Full time

Benefits offered by this job

Shift differential for evenings and weekends

Job summary

The Ohio State University is seeking a Veterinary Customer Services Representative to join the Veterinary Medical Center's Small Animal Reception team. This role is full-time, based on a third shift schedule, and requires excellent front-line client service skills.

Responsibilities include managing emergency situations, handling calls, and maintaining accurate admitting information. Candidates must have at least 2 years of relevant experience and be able to work in a self-directed manner while interacting with a diverse clientele.

Qualifications

• 2 years of experience in customer service or veterinary care.
• Ability to work in a self-directed manner.
• Experience in analyzing and interpreting information.

Responsibilities

• Responding to complex medical emergency situations.
• Creating accurate admitting information through the hospital system.
• Maintaining safe money-handling practices.

Skills

Customer service experience

Healthcare background

Veterinary practice customer service

Electronic medical records systems

Job description

Job Title and Department

Veterinary Customer Services Representative – 3rd Shift, Veterinary Medical Center | Small Animal Reception

Overview

The College of Veterinary Medicine, Veterinary Medical Center is seeking a Veterinary Customer Service Specialist to join the Small Animal Reception team. This full‑time position (40 hours per week) offers varying shifts, including evenings and weekends with eligible shift differential. Holidays are required as part of a team rotation. A background check is required prior to the start date. Successful candidates will provide excellent front‑line client services to clients, customers, clinicians, and colleagues.

Responsibilities

Duties include, but are not limited to, the following:

• Responding to routine, complex and medical emergency situations in a professional manner
• Answering and directing internal and external calls appropriately
• Creating accurate day‑to‑day admitting information through the hospital computer system
• Resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles
• Maintaining safe and accurate money‑handling practices and abiding by all university privacy standards
• Performing other duties as assigned per CCS Rules

Salary

The hiring range for this position is $17.00 – $21.77 per hour.

Minimum Qualifications

• 2 years of experience in a customer service, healthcare or veterinary care environment
• Background in customer services, insurance verification and/or veterinary practice customer services
• Ability to work in a self‑directed manner while interacting with customers, visitors, clinicians, technicians and all other medical center faculty and staff
• Experience in analyzing and interpreting information
• Experience with electronic medical records systems and/or operating computers

Physical Requirements

• Sitting/staring at computer screens for long periods of time
• Exposure to animal dander and/or zoonotic diseases
• Exposure to needle sticks, hazardous chemicals and/or bio‑hazardous waste

Location and Hours

Location: Veterinary Medical Center (0299)

Position Type: Regular

Scheduled Hours: 40 per week

Shift: Third Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

Benefits

Shift differential for evenings and weekends.

Equal Employment Opportunity Statement

The university is an equal opportunity employer, including veterans and individuals with disabilities.