Veterinary Customer Services Representative – 3rd Shift

Ohio State University; Columbus (OH); On-site; USD 23,419 - 29,990; Full time

Job summary

Ohio State University is looking for a Veterinary Customer Services Representative for the Veterinary Medical Center in Columbus. This full-time position involves providing front-line client services, responding to emergencies, and maintaining accurate admissions information.

Applicants should have 2 years of experience in customer service, preferably in a healthcare or veterinary setting. The hiring range is $17.00 to $21.77 per hour, and evening and weekend shifts include additional compensation.

Qualifications

• Minimum 2 years of experience in a customer service or veterinary care environment.
• Ability to work in a self-directed manner while interacting with customers and staff.
• Experience with electronic medical records and operating computers.

Responsibilities

• Provide excellent front-line client services to support clients and clinicians.
• Respond to routine and emergency situations professionally.
• Maintain safe and accurate money handling practices.

Skills

Customer service experience

Healthcare knowledge

Veterinary care experience

Computer skills

Job description

## Veterinary Customer Services Representative – 3rd ShiftApplylocations: Columbus Campustime type: Full timeposted on: Posted Todayjob requisition id: R153485Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Veterinary Customer Services Representative – 3rd Shift## Department:Veterinary Medical Center | Small Animal ReceptionThe College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (40 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned. Per CCS Rules. **The hiring range for this position is $17.00 - $21.77.**## Additional Information:**Minimum Qualifications:**2 years of experience in a customer service, healthcare or veterinary care environment. Background in customer services, insurance verification and/or veterinary practice customer services.Have the ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff.Experience in analyzing and interpreting information. Experience with electronic medical records systems and/or at least experience operating computers. **Physical Requirements:**Sitting/staring at computer screens for long periods of time, Exposure to animal dander and/or zoonotic diseases, exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste.## Location:Veterinary Medical Center (0299)## Position Type:Regular## Scheduled Hours:40## **Shift:**Third Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***