Veterinary Customer Services Representative 3

Ohio State University; Columbus (OH); On-site; USD 25,000 - 33,000; Full time

Job summary

The Ohio State University’s Veterinary Medical Center is seeking a Veterinary Customer Service Representative 3 to manage daily workflow and act as the point person for cases seen. You will interact with clients and referring veterinarians, supporting clinicians and staff in a busy hospital setting.

Responsibilities include scheduling, triaging calls, guiding clients on services and fees, and coordinating follow-up visits while maintaining timely communication with the team.

Qualifications

• 1 year of veterinary medical/office experience with strong verbal and written communication.
• Familiarity with electronic health records.
• High school graduate or equivalent per CCS guidelines.

Responsibilities

• Schedules appointments after obtaining data and coordinates services.
• Assists clients referred from other institutions to coordinate services and travel.
• Provides receptionist level advice on care, hospital services, and fees per VMC policies.
• Directs questions to a veterinarian or staff as appropriate.
• Assists clients in scheduling follow-up visits and handles department e-mail and discharge summaries.
• Screens and triages calls to faculty, residents, and staff.
• Follows VMC guidelines for client communication in various situations and confirms next-day appointments.

Skills

Verbal communication

Written communication

Electronic health records

Education

High School diploma or equivalent (CCS)

Bachelor’s degree

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail] . If you have questions while submitting an application, please review these frequently asked questions .Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.Job Title:Veterinary Customer Services Representative 3Department:Veterinary Medical Center | OperationsThe College of Veterinary Medicine seeks applications for a Veterinary Customer Service Representative. The representative will help organize the daily workflow of the specialty service and will serve as the point person for cases seen. The successful candidate will closely interact with clients and referring veterinarians, and provide support to the clinicians, staff members, and professional students. The duties include, but are not limited to the following:Schedules appointments after obtaining all pertinent data; coordinates necessary services including details related to previous testing or treatment;.Assists clients that have been referred from other institutions/rDVMs to coordinate services and provide travel services.Provides knowledgeable receptionist level advice concerning the care and treatment of animals, including questions regarding hospital services, fees, in accordance with VMC policies.Directs other questions, communications, and internal transfers to a veterinarian or other staff members as appropriate.Assists clients in scheduling follow-up visits and handles electronic communication such as department e-mail and timely delivery of patient discharge summaries.Screens and triages calls to faculty, residents, and staff.Follows established VMC guidelines for communicating with clients in different types of situations, including contacting clients to confirm next-day appointments with pre-hospital instructions.Scheduled hours are 8:00 am to 4:30 pm Monday - Friday and may require intermittent overtime; position is subject to completing a background check.Hiring Range: $18.37 - $23.99Additional Information:Essential Qualifications:1 years of relevant medical/veterinary office experience with strong verbal and written communication skills. Familiarity with electronic health records. High school graduate or equivalent per CCS guidelines.Desired Qualifications:2-4 years of relevant medical/veterinary office experience with strong verbal and written communication skills. Proficiency with electronic health records. Bachelor’s degree.Working Conditions:Exposure to animal dander and/or zoonotic diseases. Sitting for extended periods of time.Location:Veterinary Medical Center (0299)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .The university is an equal opportunity employer, including veterans and disability.