Veterinary Customer Services Representative 3

The Ohio State University; North Carolina; On-site; USD 38,000 - 50,000; Full time

Job summary

The Ohio State University’s Veterinary Medical Center is seeking a Veterinary Customer Services Representative 3 to help organize daily workflow for the specialty service and serve as the point person for cases. You will interact with clients and referring veterinarians, and support clinicians, staff, and students.

Responsibilities include scheduling appointments, coordinating services, triaging calls, and maintaining clear communication with clients about hospital services and fees.

Qualifications

• 1 year of relevant medical/veterinary office experience with strong verbal and written communication skills.
• Familiarity with electronic health records.
• High school graduate or equivalent per CCS guidelines.

Responsibilities

• Schedules appointments and coordinates services for cases.
• Assists referred clients and coordinates travel services.
• Provides receptionist-level advice on care and hospital services.
• Directs questions to veterinarians or staff as appropriate.
• Assists with follow-up visits and manages department emails and discharge summaries.
• Screens and triages calls for faculty, residents, staff.
• Follows guidelines for client communication and confirms next-day appointments.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Bachelor's degree

Tools

Electronic health records (EHR)

Job description

Job Title:

Veterinary Customer Services Representative 3

Department:

Veterinary Medical Center | Operations

The College of Veterinary Medicine seeks applications for a Veterinary Customer Service Representative. The representative will help organize the daily workflow of the specialty service and will serve as the point person for cases seen. The successful candidate will closely interact with clients and referring veterinarians, and provide support to the clinicians, staff members, and professional students. The duties include, but are not limited to the following:

• Schedules appointments after obtaining all pertinent data; coordinates necessary services including details related to previous testing or treatment;.
• Assists clients that have been referred from other institutions/rDVMs to coordinate services and provide travel services.
• Provides knowledgeable receptionist level advice concerning the care and treatment of animals, including questions regarding hospital services, fees, in accordance with VMC policies.
• Directs other questions, communications, and internal transfers to a veterinarian or other staff members as appropriate.
• Assists clients in scheduling follow-up visits and handles electronic communication such as department e-mail and timely delivery of patient discharge summaries.
• Screens and triages calls to faculty, residents, and staff.
• Follows established VMC guidelines for communicating with clients in different types of situations, including contacting clients to confirm next-day appointments with pre-hospital instructions.

Scheduled hours are 8:00 am to 4:30 pm Monday - Friday and may require intermittent overtime; position is subject to completing a background check.

Hiring Range: $18.37 - $23.99

Additional Information:

Essential Qualifications:

1 years of relevant medical/veterinary office experience with strong verbal and written communication skills. Familiarity with electronic health records. High school graduate or equivalent per CCS guidelines.

Desired Qualifications:

2-4 years of relevant medical/veterinary office experience with strong verbal and written communication skills. Proficiency with electronic health records. Bachelor’s degree.

Working Conditions:

Exposure to animal dander and/or zoonotic diseases. Sitting for extended periods of time.

Location:

Veterinary Medical Center (0299)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

_ Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. _

The university is an equal opportunity employer, including veterans and disability.