CSR - Client Service Representative

VCA Animal Hospitals; Tustin (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation

Sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals in California seeks a client-focused front desk associate to greet visitors, schedule appointments and guide pets to exam rooms. Must have experience in a busy, client-facing environment and knowledge of veterinary terminology preferred.

You will present fees, discuss treatment plans, manage medical records and handle payments, with flexibility for nights, weekends, and holidays. The role offers medical/dental/vision benefits and employee discounts.

Qualifications

• At least one year of proven past experience helping clients in an animal hospital setting.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people—as well as awareness and understanding of others’ reactions.
• Proven decision‑making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem‑solving.
• Proficiency in Microsoft Office.
• Willingness to work non‑traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Creating and presenting treatment plans based on the doctor's recommendations.
• Answering questions regarding services and cost.
• Managing medical records, charts, reports and correspondence.

Skills

Customer service

Active listening

Communication

Compassion

Decision-making

Problem solving

Physical stamina

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

We are looking for someone who has the ability to work directly with our clients. Must have previous experience in a busy, client facing environment. It is preferred to have knowledge of veterinary terminology and experience in a veterinary facility.

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Creating and presenting treatment plans based on the doctor's recommendations.
• Answering questions regarding services and cost
• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping clients in an animal hospital setting
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision‑making skills to choose the most appropriate course of action
• The ability to integrate new information into problem‑solving
• Proficiency in Microsoft Office
• Willingness to work non‑traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $18 to $21 per hour.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com