Veterinary Customer Service Representative

Animal Orthopaedic Clinic of Florida; Gainesville (FL); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO)

Paid Holidays

Uniform Allowance

Employee Pet Discount

Four-Day Work Week

Job summary

Animal Orthopaedic Clinic of Florida is seeking a full-time Veterinary Client Service Representative to join our team in Gainesville. This critical position serves as the primary point of contact for clients and referring veterinarians, ensuring effective communication and a welcoming environment.

The ideal candidate will have veterinary client service experience, strong communication skills, and the ability to multitask in a busy setting. Responsibilities include scheduling appointments, maintaining records, processing payments, and supporting the veterinary team to enhance patient care.

We offer a competitive pay range, health insurance, PTO, and additional benefits.

Qualifications

• Minimum of two years of veterinary client service or administrative experience.
• Excellent organizational skills and attention to detail.
• Ability to multitask and handle a fast-paced environment.

Responsibilities

• Create a welcoming environment for clients and patients.
• Schedule appointments and maintain accurate records.
• Process financial transactions and ensure effective communication.

Skills

Verbal communication

Written communication

Organization

Attention to detail

Multitasking

Proficiency with computers

Education

High school diploma or equivalent

Associate's degree or relevant college coursework

Job description

Veterinary Client Service Representative

Pay Range: $17.00-$22.00 per hour, depending on experience and qualifications

Position Summary

Animal Ortho Clinic is seeking a full-time Client Service Representative (CSR) to join our specialty veterinary team. The CSR serves as the primary point of contact for clients, referring veterinarians, and patients through in-person, telephone, and electronic communications.

As the first impression of our practice, the CSR plays a critical role in creating an exceptional client experience through professionalism, compassion, strong communication skills, and attention to detail. This position requires the ability to manage multiple priorities while supporting clients whose pets are often experiencing significant orthopedic conditions.

Responsibilities include scheduling appointments, maintaining accurate medical records, processing financial transactions, coordinating communication with referring veterinary practices, and supporting the veterinary team to ensure efficient patient care and client service.

Schedule

Four 10-hour shifts per week between Monday and Friday, 7:00 a.m. and 6:00 p.m., with a one-hour unpaid lunch break. Alternative schedules can be discussed for qualified candidates who prefer shorter workdays.

Benefits

• Health Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Uniform Allowance
• Employee Pet Discount
• Four-Day Work Week

Essential Duties and Responsibilities

• Create a welcoming, professional, and compassionate environment for clients and patients.
• Ensure appointments run smoothly by collaborating with the medical team and proactively communicating with clients throughout their visit.
• Verify and maintain accurate client, patient, and referring veterinarian information.
• Ensure records, reports, and hospital communications are sent to referring veterinarians in a timely manner.
• Audit medical records for completeness and accuracy.
• Schedule appointments and obtain all required forms, consents, and signatures.
• Document all client communications, including phone calls, emails, text messages, and in-person interactions.
• Process requests for medical records and diagnostic information in accordance with hospital policies.
• Answer incoming phone calls promptly, professionally, and with a positive customer-service mindset.
• Educate clients, referring veterinarians, and the public regarding consultations, diagnostic imaging, surgical procedures, and other services offered by the practice.
• Accurately process payments including cash, credit cards, checks, and CareCredit transactions.
• Maintain confidentiality of client and patient information.
• Assist with administrative tasks including scanning, faxing, filing, and data entry.
• Contribute to a positive team environment by assisting with stocking, organization, and cleanliness throughout the hospital.
• Perform other duties as assigned to support hospital operations.

Physical Requirements

• Ability to sit, stand, and move throughout the workday.
• Ability to occasionally lift and carry up to 40 pounds.
• Ability to use computers, telephones, and standard office equipment for extended periods.

Qualifications

Required

• High school diploma or equivalent.
• Minimum of two years of veterinary client service, veterinary reception, or veterinary administrative experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain composed in a fast-paced environment.
• Proficiency with computers and electronic medical records.

Preferred

• Specialty or emergency veterinary hospital experience.
• Associate's degree or relevant college coursework.
• Experience coordinating patient care between specialty hospitals and referring veterinary practices.
• Experience with veterinary practice management software.

Appropriate college coursework or vocational/technical training may substitute for required experience on an equivalent basis.

Animal Ortho Clinic is committed to providing exceptional specialty orthopedic care while fostering a positive, collaborative workplace for our team members.