Customer Service Representative - Full Time Nights

Lakefield Veterinary Group; Apple Valley (MN); On-site; USD 23,000 - 30,000; Full time

Job summary

Lakefield Veterinary Group is seeking a Customer Service Representative to recruit new clients and promote hospital services. You will schedule visits, direct client flow, and support the veterinary team to ensure smooth operations.

Night shifts and full-time hours are required, with emphasis on compassionate client service. Ideal candidates have 1+ years in retail or customer service, prefer experience in a medical facility, and possess strong communication and organizational skills.

Qualifications

• High School Diploma or GED required
• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired
• Proficient with basic computer programs including MS Office

Responsibilities

• Greet clients and pets, ensuring comfort and explaining preventive care
• Document pet histories and services in practice management software
• Schedule appointments and coordinate care with veterinarians
• Handle cash transactions and provide receipts
• Promote hospital services and products to clients
• Respond to client questions professionally and resolve complaints
• Maintain hospital cleanliness and collaboration with team for efficient care

Skills

Customer service

Communication

Time management

Interpersonal skills

Attention to detail

Tact and diplomacy

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

This is a full-time night position. Candidates must be available to work night shifts.

Position Summary

The Customer Service Representative (CSR) actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.

What you’ll do (Essential Functions)

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
• Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital’s services and products to existing and prospective customers
• Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
• Assist incoming clients. Document and enter the pet’s history, requested services, and other pertinent information within the practice management software
• Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
• Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed
• Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
• Assist outgoing clients by providing all necessary instructions, information, and invoices
• Dispense prescription items per the Veterinarian's instructions and sells retail products
• Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
• Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
• Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards of care
• Perform other duties and projects as requested

Education

High School Diploma or GED required

What we’re looking for (Essential Qualifications)

Professional Licenses/Certifications: None

Experience

• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired

Knowledge, Skills and Ability

• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organization and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

Physical Demands

While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance. Must be able to work flexible hours including evenings and weekends.

Supervisory Responsibilities

None

Compensation Range

$17—$22 USD