Veterinary Customer Service Representative 2

Ohio State University; Columbus (OH); On-site; USD 23,000 - 30,000; Full time

Job summary

The Ohio State University Veterinary Medical Center is seeking a Veterinary Customer Service Representative 2 to join the Small Animal Reception team in Columbus. This full-time role (40 hours/week) includes evenings and weekends with shift differential.

A background check is required prior to start date, and duties include handling admissions, calls, and customer service in a fast-paced clinical environment.

Qualifications

• High School graduate or equivalent.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.

Responsibilities

• Responding to routine, complex and medical emergency situations in a professional manner.
• Answering and directing internal and external calls appropriately.
• Creating accurate day-to-day admitting information through hospital computer system.
• Resolving routine problems and complex situations using medical terminology, office practices and procedures, and established customer service principles.
• Maintaining safe and accurate money handling practices and abiding by all university privacy standards.

Skills

Customer service

Medical terminology

Education

High School diploma

Job description

## Veterinary Customer Service Representative 2Applylocations: Columbus Campustime type: Full timeposted on: Posted Todayjob requisition id: R153550Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Veterinary Customer Service Representative 2## Department:Veterinary Medical Center | Small Animal ReceptionThe College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (40 hours/week) on first shift including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following:* Responding to routine, complex and medical emergency situations in professional manner.* Answering and directing internal and external calls appropriately.* Creating accurate day-to-day admitting information through hospital computer system.* Resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles.* Maintaining safe and accurate money handling practices and abiding by all university privacy standards.* Other duties as assigned.**Hiring Range: $17.00 - $21.77**## Additional Information:**Minimum Qualifications:** High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred.**Physical Requirements:**Standing for long periods of time. Exposure to animal dander and/or zoonotic diseases. Exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste. Requires weekend, nights, and/or holiday hours.## Location:Veterinary Medical Center (0299)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.