Veterinary Client Service Representative - Emergency

COVE Animal Health; Portland (ME); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off

401(k) with employer match

Uniform allowance

Paid continuing education

Job summary

COVE Animal Health in Portland, Maine, is seeking a full-time Veterinary Client Service Representative. This role involves providing exceptional care to pets and their owners in a dynamic emergency services environment. The ideal candidate should possess customer service experience, excellent communication skills, and a positive attitude towards teamwork. With strong growth opportunities and a supportive culture, join our award-winning team dedicated to improving pet health and well-being, while enjoying competitive compensation and benefit packages.

Qualifications

• Experience in customer service is essential; prior veterinary experience is a plus but not required.
• A positive, 'can-do' attitude and a love for working with people and pets.
• Strong communication skills and the ability to work collaboratively with a diverse team.

Responsibilities

• Providing a welcoming environment for clients and patients by delivering exceptional client service.
• Answering/responding to incoming communications such as phone calls and emails.
• Appointment scheduling and management.
• Communicating needs of clients and patients to medical team.
• Medical record organization and collection.
• Receive and process payments.
• Routine office duties such as scanning, faxing, etc.

Skills

Customer service experience

Strong communication skills

Positive attitude

Job description

Veterinary Client Service Representative - Emergency

Department: Emergency Services

Location: Portland, ME

Branding: Portland Veterinary Emergency and Specialty Care

At Portland Veterinary Emergency and Specialty Care (PVESC), we’re building a unique and dynamic workplace where our team members thrive, grow, and continuously learn while delivering exceptional care to our patients and their families. If you’re looking for a role that combines teamwork and purpose, we want you to join our team and help us provide the highest standard of care to pets and their people.

We’re currently seeking a full‑time Client Service Representative (CSR) to join our Emergency team. As a CSR, you’ll play a key role in supporting our medical team and ensuring that our clients and patients receive exceptional care. We’re looking for someone who is friendly, detail‑oriented, and eager to contribute to a positive, solution‑focused environment.

We are a growing multi‑specialty emergency and specialty veterinary practice located in beautiful Portland, Maine. Our services include Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Dermatology, Neurology, Cardiology, and more. With endless opportunities for professional development, PVESC is the ideal place to grow your veterinary career.

We are honored to be recognized as the Best Veterinary Hospital in Maine, receiving Gold in the Portland Radio Group's Best of the 207 Awards for four consecutive years: 2022, 2023, 2024 and 2025.

Why PVESC?

We value our team members and are committed to providing a supportive and rewarding workplace. In addition to competitive compensation based on experience, we offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Life insurance, long‑term disability, and more
• Paid time off, paid volunteer hours, and holiday pay
• 401(k) with employer match
• Uniform allowance and personal pet discount
• Paid continuing education and professional development opportunities

At PVESC, we foster a team‑driven culture where every voice matters. We encourage all team members to share their ideas and collaborate to continuously improve our patient care and workplace environment.

Anticipated Schedule

This is a full‑time position with the following available schedule:

Monday and Tuesday 4:00 pm–12:30 am, Thursday and Friday 9:00 am–7:30 pm

Some holidays required

Compensation

Starting at $22/hour, commensurate with experience.

What You'll Do

• Providing a welcoming environment for clients and patients by delivering exceptional client service
• Answering/responding to incoming communications such as phone calls and emails
• Appointment scheduling and management
• Communicating needs of clients and patients to medical team
• Medical record organization and collectionReceive and process payments
• Routine office duties such as scanning, faxing, etc.

Who We’re Looking For

• Experience in customer service is essential; prior veterinary experience is a plus but not required
• A positive, “can‑do” attitude and a love for working with people and pets
• Strong communication skills and the ability to work collaboratively with a diverse team

Ready to Make a Difference?

If you're excited to be part of a high‑performing team that works together to achieve common goals and make a real difference in the lives of pets and their owners, we’d love to talk with you. Come join our incredible team at PVESC, where every day is an opportunity to learn, grow, and make a lasting impact.