Client Service Representative (CSR)

COVE Pet Care; Delaware (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Supportive hospital culture

Opportunities for growth

Collaborative environment

Job summary

A veterinary specialty and emergency facility in Delaware, OH is seeking a Client Service Representative to support pet owners in challenging moments. The role demands a warm and organized individual who can manage multiple priorities while communicating effectively. Experience in veterinary hospitals or customer service is a plus, but candidates eager to learn are equally encouraged to apply. The work environment is dynamic and supportive, emphasizing teamwork and compassion for pets and people alike.

Qualifications

• Experience in a veterinary hospital or similar environment is preferred.
• Ability to multitask in a fast-paced environment.
• Comfortable working around animals.

Responsibilities

• Guide pet owners through consultations and emergency visits.
• Support doctors, technicians, and assistants.
• Manage multiple priorities at the front desk.

Skills

Excellent communicator

Highly organized

Calm under pressure

Compassionate toward both pets and people

Team-oriented

Job description

COVE Veterinary Specialty & Emergency Hospital – Delaware, OH

The Role That Sets the Tone for Every Client Visit

When clients walk through our doors, they are often experiencing one of the most stressful moments
in their pet’s life. Our Client Service Representatives help transform that moment into one that feels
supported, organized, and compassionate.

At COVE Veterinary Specialty & Emergency Hospital, our CSRs are an essential part of the medical
team. You will help guide pet owners through specialty consultations and emergency visits while
supporting doctors, technicians, and assistants in a fast-paced hospital environment.

This is the ideal role for someone who enjoys helping people, staying organized in busy situations,
and being part of a team that makes a real difference.

What Makes Someone Great in This Role

Our most successful CSRs are:

Warm, professional and welcoming
Calm under pressure
Highly organized and detail oriented
Excellent communicator
Compassionate toward both pets and people
Comfortable multitasking in a busy hospital environment
Team-oriented and proactive

Experience That Helps (But Isn’t Required)

We welcome applicants with experience in:

• Veterinary hospitals
• Emergency or specialty medicine environments
• High-volume customer service roles

If you love animals and enjoy helping people, we are happy to train the right candidate.

Why Our Team Loves Working Here

Team members at COVE Veterinary Specialty & Emergency Hospital often say they stay because of:

• A supportive and collaborative hospital culture
• Meaningful work helping pets during critical moments
• Opportunities to learn about specialty and emergency medicine
• Leadership that values team communication and growth
• A fast-paced environment where every day is different

The Environment

Our hospital is a busy specialty and emergency facility, which means:

• Some clients may be emotional or worried about their pets
• The front desk often manages multiple priorities at once
• Teamwork and communication are essential
• Every shift provides opportunities to make a meaningful impact

Physical Requirements

• Ability to sit, stand, and move throughout scheduled shifts
• Comfort working around animals and medical equipment
• Ability to work in a fast-paced reception environment

Join Our Team

If you’re interested in joining the COVE Pet Care team and meet the qualifications, we encourage you to completeTHIS FORM and upload your resume. A member of our team will carefully review your information and reach out soon to discuss next steps.