Emergency Vet CSR: Client Care Specialist

COVE Animal Health; Portland (ME); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off

401(k) with employer match

Uniform allowance

Paid continuing education

Job summary

COVE Animal Health in Portland, Maine, is seeking a full-time Veterinary Client Service Representative. This role involves providing exceptional care to pets and their owners in a dynamic emergency services environment. The ideal candidate should possess customer service experience, excellent communication skills, and a positive attitude towards teamwork. With strong growth opportunities and a supportive culture, join our award-winning team dedicated to improving pet health and well-being, while enjoying competitive compensation and benefit packages.

Qualifications

• Experience in customer service is essential; prior veterinary experience is a plus but not required.
• A positive, 'can-do' attitude and a love for working with people and pets.
• Strong communication skills and the ability to work collaboratively with a diverse team.

Responsibilities

• Providing a welcoming environment for clients and patients by delivering exceptional client service.
• Answering/responding to incoming communications such as phone calls and emails.
• Appointment scheduling and management.
• Communicating needs of clients and patients to medical team.
• Medical record organization and collection.
• Receive and process payments.
• Routine office duties such as scanning, faxing, etc.

Skills

Customer service experience

Strong communication skills

Positive attitude

Job description

COVE Animal Health in Portland, Maine, is seeking a full-time Veterinary Client Service Representative. This role involves providing exceptional care to pets and their owners in a dynamic emergency services environment. The ideal candidate should possess customer service experience, excellent communication skills, and a positive attitude towards teamwork. With strong growth opportunities and a supportive culture, join our award-winning team dedicated to improving pet health and well-being, while enjoying competitive compensation and benefit packages.