Veterinary Client Service Representative - Specialty and Emergency

COVE Animal Health; Portland (ME); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and long-term disability

Paid time off and holiday pay

401(k) with employer match

Uniform allowance and pet discount

Paid continuing education

Job summary

COVE Animal Health in Portland, ME, is seeking a full-time Veterinary Client Service Representative (CSR) to join our Emergency Services team. This role is crucial in ensuring exceptional care for our clients and patients.

The ideal candidate will need customer service experience, a positive attitude, and effective communication skills. Responsibilities include client interaction, appointment management, and administrative duties. Enjoy benefits like medical insurance, paid time off, and continuing education opportunities.

Qualifications

• Experience in customer service is essential.
• Prior veterinary experience is a plus but not required.
• Strong communication skills and ability to work collaboratively.

Responsibilities

• Providing a welcoming environment for clients and patients.
• Answering incoming communications such as phone calls and emails.
• Appointment scheduling and management.
• Communicating needs of clients to medical team.
• Organizing and collecting medical records.
• Receiving and processing payments.
• Routine office duties such as scanning and faxing.

Skills

Customer service experience

Communication skills

Collaborative teamwork

Positive attitude

Job description

Veterinary Client Service Representative - Specialty and Emergency

Department: Emergency Services

Location: Portland, ME

Branding: Portland Veterinary Emergency and Specialty Care

We’re currently seeking a full-time Client Service Representative (CSR) to join our team. As a CSR, you’ll play a key role in supporting our medical team and ensuring that our clients and patients receive exceptional care.

What You’ll Do:

• Providing a welcoming environment for clients and patients by delivering exceptional client service
• Answering/responding to incoming communications such as phone calls and emails
• Appointment scheduling and management
• Communicating needs of clients and patients to medical team
• Medical record organization and collection
• Receive and process payments
• Routine office duties such as scanning, faxing, etc.

Who We’re Looking For:

• Experience in customer service is essential; prior veterinary experience is a plus but not required
• A positive, "can-do" attitude and a love for working with people and pets
• Strong communication skills and the ability to work collaboratively with a diverse team

Anticipated Schedule

This is a full-time position with the following available schedules:

• Monday and Friday: 7:30am-6:00pm in specialty
• Wednesday 9:00am-7:30pm and Thursday 7:00am-5:30pm in emergency
• Some holidays required

Compensation

Starting at $22/hour, commensurate with experience

Benefits

• Medical, dental, and vision insurance
• Life insurance, long-term disability, and more
• Paid time off, paid volunteer hours, and holiday pay
• 401(k) with employer match
• Uniform allowance and personal pet discount
• Paid continuing education and professional development opportunities