Compassionate Veterinary Client Care Specialist

AmeriVet Veterinary Partners; Eugene (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Career development

Performance bonuses

401(k) matching

Student loan assistance

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

AmeriVet Veterinary Partners is seeking a Client Service Representative (CSR) in Eugene, OR to deliver outstanding client service. You will greet clients, answer calls, schedule appointments, admit and discharge patients, process payments, and maintain financial records with a caring, professional approach.

The CSR is the first impression and must communicate services clearly while staying calm during emergencies.

Qualifications

• HS Diploma or educational equivalent.
• Knowledge of general office practices and client service duties.
• Ability to operate a multi-line telephone system and process payments.
• Excellent interpersonal and communication skills.
• Empathy toward clients and compassionate treatment of animals.

Responsibilities

• Answer incoming calls with a three-part greeting and route messages.
• Schedule appointments and manage patient admissions and discharges.
• Process payments and maintain accurate financial records.
• Greet clients and guide them to waiting areas.
• Maintain client records and confidentiality.

Skills

Customer service

Telephone etiquette

Empathy

Multitasking

Communication

Education

HS Diploma or GED

Tools

Billing software

Practice management software

Job description

AmeriVet Veterinary Partners is seeking a Client Service Representative (CSR) in Eugene, OR to deliver outstanding client service. You will greet clients, answer calls, schedule appointments, admit and discharge patients, process payments, and maintain financial records with a caring, professional approach.

The CSR is the first impression and must communicate services clearly while staying calm during emergencies.