Veterinary Client Service Representative - Emergency

Portland Veterinary Emergency and Specialty Care; Portland (ME); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Paid time off

401(k) with employer match

Paid continuing education

Job summary

Portland Veterinary Emergency and Specialty Care is seeking a full-time Veterinary Client Service Representative to join their Emergency team. This role involves delivering exceptional care to clients and their pets, answering communications, scheduling appointments, and supporting the medical team in a friendly, solution-focused environment. Ideal candidates will have customer service experience, strong communication skills, and a positive attitude. Benefits include medical insurance, 401(k) match, paid time off, and continuing education opportunities.

Qualifications

• Experience in customer service is essential; prior veterinary experience is a plus but not required.
• A positive, 'can-do' attitude and a love for working with people and pets.
• Strong communication skills and the ability to work collaboratively with a diverse team.

Responsibilities

• Providing a welcoming environment for clients and patients by delivering exceptional client service.
• Answering/responding to incoming communications such as phone calls and emails.
• Appointment scheduling and management.
• Communicating needs of clients and patients to medical team.
• Medical record organization and collection.
• Receive and process payments.
• Routine office duties such as scanning, faxing, etc.

Skills

Customer service experience

Strong communication skills

Positive attitude

Job description

Veterinary Client Service Representative - Emergency

At Portland Veterinary Emergency and Specialty Care (PVESC), we’re building a unique and dynamic workplace where our team members thrive, grow, and continuously learn while delivering exceptional care to our patients and their families. If you’re looking for a role that combines teamwork, and purpose, we want you to join our team and help us provide the highest standard of care to pets and their people.

We’re currently seeking a full-time Client Service Representative (CSR) to join our Emergency team. As a CSR, you’ll play a key role in supporting our medical team and ensuring that our clients and patients receive exceptional care. We’re looking for someone who is friendly, detail-oriented, and eager to contribute to a positive, solution-focused environment.

Anticipated Schedule

This is a full-time position with the following available schedule:

• Monday and Tuesday 4:00pm-12:30am, Thursday and Friday 9:00am-7:30pm
• Some holidays required

Compensation

• Starting at $22/hour, commensurate with experience

Benefits

• Medical, dental, and vision insurance
• Life insurance, long-term disability, and more
• Paid time off, paid volunteer hours, and holiday pay
• 401(k) with employer match
• Uniform allowance and personal pet discount
• Paid continuing education and professional development opportunities

What You'll Do:

• Providing a welcoming environment for clients and patients by delivering exceptional client service
• Answering/responding to incoming communications such as phone calls and emails
• Appointment scheduling and management
• Communicating needs of clients and patients to medical team
• Medical record organization and collection
• Receive and process payments
• Routine office duties such as scanning, faxing, etc.

Who We’re Looking For:

• Experience in customer service is essential; prior veterinary experience is a plus but not required
• A positive, "can-do" attitude and a love for working with people and pets
• Strong communication skills and the ability to work collaboratively with a diverse team