Veterinary CSR - Calm Front Desk Pro (Mon–Fri)

91619 Academy Animal Hospital LP; California; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

No weekends

Mon-Fri schedule

Fear Free Certified Practice

Job summary

Academy Animal Hospital in Solana Beach, CA seeks a friendly Veterinary Customer Service Representative to join a Fear Free Certified Practice. The role entails greeting clients, handling phones and emails, scheduling appointments, and maintaining records, with an emphasis on calm, compassionate client care.

Ideal candidates are organized, dependable, and team-oriented, with veterinary reception or strong customer service experience.

Qualifications

• Experience in customer service, preferably in a veterinary setting.
• Comfort with phones, texts, and emails.
• Ability to multitask and stay organized.

Responsibilities

• Greet clients with warmth and compassion.
• Answer phones, texts, and emails professionally.
• Schedule appointments and help keep the hospital running smoothly.
• Check clients in and out and process payments.
• Maintain accurate client and patient records.
• Assist with prescription and medical record requests.
• Recognize urgent concerns and involve the medical team as needed.

Skills

Customer service

Multitasking

Communication

Calm under pressure

Teamwork

Job description

Academy Animal Hospital in Solana Beach, CA seeks a friendly Veterinary Customer Service Representative to join a Fear Free Certified Practice. The role entails greeting clients, handling phones and emails, scheduling appointments, and maintaining records, with an emphasis on calm, compassionate client care.

Ideal candidates are organized, dependable, and team-oriented, with veterinary reception or strong customer service experience.