Customer Service Representative

91619 Academy Animal Hospital LP; California; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

No weekends

Mon-Fri schedule

Fear Free Certified Practice

Job summary

Academy Animal Hospital in Solana Beach, CA seeks a friendly Veterinary Customer Service Representative to join a Fear Free Certified Practice. The role entails greeting clients, handling phones and emails, scheduling appointments, and maintaining records, with an emphasis on calm, compassionate client care.

Ideal candidates are organized, dependable, and team-oriented, with veterinary reception or strong customer service experience.

Qualifications

• Experience in customer service, preferably in a veterinary setting.
• Comfort with phones, texts, and emails.
• Ability to multitask and stay organized.

Responsibilities

• Greet clients with warmth and compassion.
• Answer phones, texts, and emails professionally.
• Schedule appointments and help keep the hospital running smoothly.
• Check clients in and out and process payments.
• Maintain accurate client and patient records.
• Assist with prescription and medical record requests.
• Recognize urgent concerns and involve the medical team as needed.

Skills

Customer service

Multitasking

Communication

Calm under pressure

Teamwork

Job description

Veterinary Customer Service Representative Academy Animal Hospital | Solana Beach, CA NO WEEKENDS! | Monday–Friday | Fear Free Certified Practice

Love animals AND people? We’re looking for a friendly, energetic, and compassionate Customer Service Representative (CSR) to join the team at Academy Animal Hospital! We’re not your average veterinary hospital. As a Fear Free Certified Practice, we focus on creating a calmer, less stressful experience for our patients and their families. We care for dogs, cats, exotic pets, and injured wildlife, so there is rarely a boring day!

What You’ll Do

• Welcome clients and patients with warmth and compassion
• Answer phones, texts, and emails with professionalism and a positive attitude
• Schedule appointments and help keep the hospital running smoothly
• Check clients in and out and process payments
• Maintain accurate client and patient records
• Assist with prescription and medical record requests
• Recognize urgent concerns and quickly involve the medical team
• Help create a calm, organized, Fear Free environment
• Support your teammates and jump in where needed
• Provide compassionate support during both happy and difficult moments

Who We’re Looking For

You might be a great fit if you are:

• Friendly
• Compassionate
• Dependable
• Organized
• Positive
• Team-Oriented

You should be comfortable multitasking, communicating with clients, learning new technology, and staying calm when things get busy. Previous veterinary reception experience is preferred, but exceptional customer service experience in a fast-paced environment is also valuable.

Why Academy?

• NO WEEKENDS!
• Monday–Friday schedule
• Fear Free Certified Practice
• Dogs, cats, exotics & wildlife
• Supportive, team-focused environment
• Opportunity to learn and grow in veterinary medicine
• A job where you can genuinely make a difference for pets and their people

Hospital Hours: Monday–Friday, 8:00 AM–6:00 PM

Pay Range: $19-21/hr

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive.

Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.