Customer Service Representative

Dewittvets; Solana Beach (CA); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

No weekends

Friday schedule

Fear Free practice

Career growth

Job summary

Academy Animal Hospital in Solana Beach, CA is seeking a friendly Customer Service Representative to greet clients, answer phones, schedule appointments, and keep the hospital running smoothly in a Fear Free Certified Practice. This role emphasizes compassion for animals and people, with a Monday–Friday schedule and no weekends.

Previous veterinary reception experience is preferred, but exceptional customer service in a fast-paced environment is also valued.

Qualifications

• Friendly, compassionate, dependable, organized, positive, team-oriented.
• Comfortable multitasking, communicating with clients, learning new technology, and staying calm when things get busy.
• Previous veterinary reception experience is preferred, but exceptional customer service experience in a fast-paced environment is also valuable.

Responsibilities

• Welcome clients and patients with warmth and compassion.
• Answer phones, texts, and emails professionally.
• Schedule appointments and help keep the hospital running smoothly.
• Check clients in and out and process payments.
• Maintain accurate client and patient records.
• Assist with prescription and medical record requests.
• Recognize urgent concerns and quickly involve the medical team.
• Help create a calm, organized, Fear Free environment.
• Support your teammates and jump in where needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Calm under pressure

Positive attitude

Friendly demeanor

Job description

# Veterinary Customer Service Representative### Academy Animal Hospital | Solana Beach, CA** NO WEEKENDS! | Monday–Friday | Fear Free Certified Practice**Love animals AND people? We’re looking for a friendly, energetic, and compassionate **Customer Service Representative (CSR)** to join the team at **Academy Animal Hospital**!We’re not your average veterinary hospital. As a **Fear Free Certified Practice**, we focus on creating a calmer, less stressful experience for our patients and their families. We care for **dogs, cats, exotic pets, and injured wildlife**, so there is rarely a boring day!### What You’ll Do* Welcome clients and patients with warmth and compassion* Answer phones, texts, and emails with professionalism and a positive attitude* Schedule appointments and help keep the hospital running smoothly* Check clients in and out and process payments* Maintain accurate client and patient records* Assist with prescription and medical record requests* Recognize urgent concerns and quickly involve the medical team* Help create a calm, organized, **Fear Free** environment* Support your teammates and jump in where needed* Provide compassionate support during both happy and difficult moments### Who We’re Looking ForYou might be a great fit if you are:**Friendly • Compassionate • Dependable • Organized • Positive • Team-Oriented**You should be comfortable multitasking, communicating with clients, learning new technology, and staying calm when things get busy.Previous **veterinary reception experience is preferred**, but exceptional customer service experience in a fast-paced environment is also valuable.### Why Academy? **NO WEEKENDS!** Monday–Friday schedule **Fear Free Certified Practice** Dogs, cats, exotics & wildlife Supportive, team-focused environment Opportunity to learn and grow in veterinary medicine A job where you can genuinely make a difference for pets and their people**Hospital Hours: Monday–Friday, 8:00 AM–6:00 PM**If you’re passionate about animals, enjoy helping people, and want to be part of a veterinary team that believes in compassionate, Fear Free care, **we’d love to meet you!****Apply today and come grow with Academy Animal Hospital!**Pay Range: $19-21/hrAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.