Veterinary CSR — 2nd Shift (Evenings/Weekends)

Ohio State University; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and 11 holidays

State retirement plan and employer-con

Job summary

Ohio State University’s Veterinary Medical Center seeks Veterinary Customer Services Representatives for the Small Animal Reception team. This full-time, second-shift role offers a 40-hour schedule with evenings and weekends required and shift differential compensation.

You will provide essential front-line client services to clients, clinicians, and care teams, ensuring accurate admissions data and supportive customer interactions.

Qualifications

• High school diploma or equivalent.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.
• Experience in healthcare, veterinary or customer service environments is a plus.

Responsibilities

• Respond to routine and complex inquiries from clients and staff in a professional manner; manage front-line communications.
• Answer and direct internal and external calls appropriately.
• Enter patient/admission information accurately into the hospital system.
• Resolve routine and complex situations using standard customer service practices and medical terminology.
• Maintain safe money handling practices and comply with privacy standards.
• Assist with other duties as assigned.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Ohio State University’s Veterinary Medical Center seeks Veterinary Customer Services Representatives for the Small Animal Reception team. This full-time, second-shift role offers a 40-hour schedule with evenings and weekends required and shift differential compensation.

You will provide essential front-line client services to clients, clinicians, and care teams, ensuring accurate admissions data and supportive customer interactions.