Veterinary Customer Services Representative – 2nd Shift

Ohio State University; United States; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and 11 holidays

State retirement plan and employer-con

Job summary

Ohio State University’s Veterinary Medical Center seeks Veterinary Customer Services Representatives for the Small Animal Reception team. This full-time, second-shift role offers a 40-hour schedule with evenings and weekends required and shift differential compensation.

You will provide essential front-line client services to clients, clinicians, and care teams, ensuring accurate admissions data and supportive customer interactions.

Qualifications

• High school diploma or equivalent.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.
• Experience in healthcare, veterinary or customer service environments is a plus.

Responsibilities

• Respond to routine and complex inquiries from clients and staff in a professional manner; manage front-line communications.
• Answer and direct internal and external calls appropriately.
• Enter patient/admission information accurately into the hospital system.
• Resolve routine and complex situations using standard customer service practices and medical terminology.
• Maintain safe money handling practices and comply with privacy standards.
• Assist with other duties as assigned.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Job Title

Veterinary Customer Services Representative – 2nd Shift

Department

Veterinary Medical Center | Small Animal Reception

Location

Veterinary Medical Center (0299)

Position Type

Regular

Schedule

Full-time position (32 hours/week) on varying shifts including evenings and weekends. Evenings and weekends will receive shift differential. Holidays are required and are based on a team rotation.

Scheduled Hours: 40

Shift: Second Shift

Job Summary

The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues.

Responsibilities

• Responding to routine, complex and medical emergency situations in a professional manner;
• Answering and directing internal and external calls appropriately;
• Creating accurate day-to-day admitting information through the hospital computer system;
• Resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles;
• Maintaining safe and accurate money handling practices and abiding by all university privacy standards;
• Other duties as assigned.

Minimum Qualifications

• High School graduate or equivalent.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.

Desired Qualifications

• 2 years of experience in a customer service, healthcare or veterinary care environment preferred.
• Background in customer services, insurance verification and/or veterinary practice customer services.
• Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff.
• Experience in analyzing and interpreting information with electronic medical records systems and/or at least experience operating computers.

Physical Requirements

• Sitting/staring at computer screens for long periods of time.
• Exposure to animal dander and/or zoonotic diseases.
• Exposure to needle sticks.
• Exposure to hazardous chemicals, and/or bio hazardous waste.

Salary

Targeted hiring range: $17.00- $21.85 per hour.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Equal Opportunity Statement

The university is an equal opportunity employer, including veterans and disability.

Additional Information

Background check required prior to the start date. Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post-offer process.

Company Culture

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including…

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.