Veterinary Customer Services Representative – 2nd Shift

Ohio State University; Columbus (OH); On-site; USD 23,000 - 30,000; Part time

Job summary

Ohio State University Veterinary Medical Center seeks Veterinary Customer Service Specialists to join the Small Animal Reception team. This 32-hour-per-week position operates on the Second Shift and includes evenings and weekends with differential pay.

The role provides front-line client services to clients, clinicians, and care-giving colleagues in a dynamic hospital setting. The position requires 1 year of relevant experience (2-4 years preferred) in a customer service, healthcare or

Qualifications

• 1 year of relevant experience required. 2-4 years preferred.
• Background in customer services, healthcare or veterinary care.
• Ability to work in a self-directed manner with customers, clinicians, and staff.
• Experience with electronic medical records systems or computers.

Responsibilities

• Respond to routine, complex and medical emergency calls in a professional manner.
• Answer and direct internal and external calls appropriately.
• Create accurate admitting information through the hospital computer system.
• Maintain safe, accurate money handling and privacy standards.

Skills

Customer service

Healthcare environment

Veterinary care experience

Self-directed work

Information analysis

EMR systems

Education

High School diploma or equivalent

Job description

Veterinary Customer Services Representative – 2nd Shift## Department:Veterinary Medical Center | Small Animal ReceptionThe College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (32 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned. Per CCS Rules. 2 years of experience in a customer service, healthcare or veterinary care environment. Background in customer services, insurance verification and/or veterinary practice customer services. Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff. Experience in analyzing and interpreting information. Experience with electronic medical records systems and/or at least experience operating computers. The targeted hiring range for this position is $17.00- $21.85 per hour. **Physical Requirements:**Sitting/staring at computer screens for long periods of time, Exposure to animal dander and/or zoonotic diseases, exposure to needle sticks, hazardous chemicals, and/or bio hazardous waste.## Additional Information:**Minimum Qualifications:** High School graduate or equivalent. 1 year of relevant experience required. 2-4 years of relevant experience preferred.**Desired Qualifications:**2 years of experience in a customer service, healthcare or veterinary care environment preferred. Background in customer services, insurance verification and/or veterinary practice customer services. Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff. Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers.## Location:Veterinary Medical Center (0299)## Position Type:Regular## Scheduled Hours:40## **Shift:**Second Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***