Veterinary Communications Liaison & Client Advocate

Arista Non-DVM; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Arista Advanced Pet Care Hospital in Atlanta, GA is seeking a Communication Liaison to be the human touch and organizational hub in high-stress veterinary settings. You will ensure clarity and compassion while coordinating with hospital staff to support pets and their families.

The role emphasizes client communication, cross-functional coordination, and patient advocacy, partnering with the Care Navigation Team to streamline experiences for every pet and client.

Qualifications

• Knowledge of veterinary terminology and processes.
• Commitment to exceptional customer service, high-quality care and excellence.
• Excellent verbal and written communication skills for in-person, telephone, video, email and texting.
• High emotional intelligence and personable, flexible communication with pet owners and veterinary teams.
• Strong active listening and empathy skills.
• Strong problem-solving and conflict resolution skills.
• Extremely organized, detail-oriented, and self-motivated.
• Ability to work in-person nights, weekends, holidays, and on-call shifts.
• Meet any position-specific screening requirements.
• Must be at least 18 years of age at time of hire.

Responsibilities

• Client Communication: Facilitate hospital team flow with minimal interruption and ensure updates pass through proper channels.
• Internal Coordination: Relay client needs between front of house and back of house.
• Process Improvement: Develop and refine communication protocols with Care Navigation Team to reduce client stress and improve efficiency.
• Patient Advocacy: Act as the client's advocate with compassionate, professional voice for Arista Advanced Pet Care Hospital.

Skills

Veterinary terminology

Customer service

Verbal communication

Written communication

Emotional intelligence

Active listening

Problem solving

Organization

Shift flexibility

Job description

Arista Advanced Pet Care Hospital in Atlanta, GA is seeking a Communication Liaison to be the human touch and organizational hub in high-stress veterinary settings. You will ensure clarity and compassion while coordinating with hospital staff to support pets and their families.

The role emphasizes client communication, cross-functional coordination, and patient advocacy, partnering with the Care Navigation Team to streamline experiences for every pet and client.