Customer Service Representative

172180 Veterinary Care Center of Valdosta; Georgia; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

401(k) matching

Student loan assistance

Health insurance

Dental & vision

Paid time off

Team mentoring

Job summary

AmeriVet is seeking a personable Client Service Representative to be the friendly first contact at our Valdosta area clinic. You will manage multi-line calls, schedule appointments, collect payments, and maintain accurate client and pet records, delivering a positive, memorable experience for every client.

The ideal candidate has strong phone etiquette, customer service skills, and comfort with veterinary terminology or EMR systems (Avimark, Cornerstone).

Qualifications

• Professional and friendly phone etiquette.
• Available to work weekends and holiday rotations.
• Ability to properly prioritize and complete tasks simultaneously.
• Ability to problem solve and adapt to multiple situations.
• HS Diploma or educational equivalent.

Responsibilities

• Understands, communicates, and properly prioritizes appointments, client education, and lobby triage.
• Operates multiple-line telephone system.
• Answers incoming calls, transfers calls, and pages staff.
• Takes and routes messages for veterinarians and staff.
• Empathizes with clients and remains calm in emergencies.
• Maintains accurate client and pet records and supports administration.
• Completes all tasks as assigned by supervisor.

Skills

Phone etiquette

Prioritization

Multitasking

Problem solving

Adaptability

Customer service

Computer literacy

Detail orientation

Veterinary terminology

Education

HS Diploma or educational equivalent

Tools

Avimark

Cornerstone

Job description

Job Description: We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

CSR Responsibilities

• Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Operates multiple-line telephone system.
• Answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately.
• Takes and routes messages for veterinarians and staff members.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous.
• Remains calm and collected in the face of emergency situations.
• Ultimately, it is the CSR who creates a good first and last impression on our clients.
• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
• Completes all tasks as assigned by the supervisor(s).

Qualifications & Requirements

• Professional and friendly phone etiquette
• Available to work weekends and holiday rotations, as needed
• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• HS Diploma or educational equivalent
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented
• Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
• Preferred: One year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.