Veterinary Client Services Specialist - Patient Advocate

Star Valley Veterinary Clinic; Lombard (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee Pet Discount

Short/Long Term Disability

Job summary

Carriage Animal Hospital is seeking a passionate Client Service Representative to join our growing practice in Lombard, IL. The CSR will focus on delivering outstanding client service while supporting patient advocacy and hospital standards.

Responsibilities include answering calls, scheduling services, maintaining records, collecting payments, handling emergency triage, and assisting in a welcoming lobby. We value teamwork and a family-like hospital culture.

Qualifications

• Strong foundational understanding and ability to perform basic responsibilities including multitasking, phone handling, and client communication.
• Knowledge of veterinary terminology and front-desk processes is helpful.
• Familiarity with Cornerstone or similar practice management software a plus.

Responsibilities

• Answer phone calls and schedule appointments for a wide variety of services.
• Maintain accurate client and patient information and process payments.
• Provide emergency patient triage and assist lobby with client questions or concerns.

Skills

Multi Task

Telephone Skills

Client Communication Skills

Veterinary Knowledge

Tools

Cornerstone

Job description

Carriage Animal Hospital is seeking a passionate Client Service Representative to join our growing practice in Lombard, IL. The CSR will focus on delivering outstanding client service while supporting patient advocacy and hospital standards.

Responsibilities include answering calls, scheduling services, maintaining records, collecting payments, handling emergency triage, and assisting in a welcoming lobby. We value teamwork and a family-like hospital culture.