Veterinary Client Experience Specialist

Talentify; Lombard (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Uniform Allowance

PTO

Employee Pet Discount

Medical/Dental/Vision

Short/Long Term Disability

Life Insurance

Job summary

Carriage Animal Hospital is seeking a dedicated Client Service Representative to deliver exceptional client service and uphold hospital standards. You will handle calls, schedule services, manage records, and assist with payments in a collaborative, family-like environment.

The role emphasizes teamwork, patient advocacy, and a welcoming atmosphere. Training will cover hospital protocols and software like Cornerstone, with opportunities to grow within a supportive team.

Qualifications

• Ability to multi-task in a fast-paced environment.
• Accurate payment handling and cashiering skills.
• Clear telephone communication with clients.
• Strong client communication and service orientation.
• Basic veterinary knowledge preferred to assist clients.

Responsibilities

• Answering phone calls and schedule appointments.
• Maintain accurate client and patient information.
• Collect payments and process transactions.
• Emergency patient triage and lobby upkeep.
• Collaborate with team to ensure a positive client/patient experience.

Skills

Multi Task

Payment Handling

Telephone Skills

Client Communication

Veterinary Knowledge

Cornerstone Knowledge

Tools

Cornerstone

Job description

Carriage Animal Hospital is seeking a dedicated Client Service Representative to deliver exceptional client service and uphold hospital standards. You will handle calls, schedule services, manage records, and assist with payments in a collaborative, family-like environment.

The role emphasizes teamwork, patient advocacy, and a welcoming atmosphere. Training will cover hospital protocols and software like Cornerstone, with opportunities to grow within a supportive team.