Client Services Representative

National Veterinary Associates; Lombard (IL); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Employee Pet Discount

Short/Long Term Disability

Comprehensive benefits program

Job summary

A leading global pet care organization is seeking a Client Service Representative at Carriage Animal Hospital in Lombard, Illinois. This role involves providing outstanding client service, maintaining patient information, and collaborating with a supportive team to ensure a positive experience. The ideal candidate should possess strong multi-tasking and communication skills, as well as some veterinary knowledge. Competitive hourly pay between $15-$18 is offered, along with comprehensive benefits.

Responsibilities

• Exceed client expectations for outstanding service.
• Answer phone calls and schedule appointments.
• Maintain accurate client and patient information.
• Collect payments and triage emergency patients.
• Address client questions and concerns.

Skills

Multi Task

Telephone Skills

Client Communication Skills

Veterinary Knowledge

Computer Skills

Tools

Cornerstone

Job description

Carriage Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a client service Representative is to exceed client’s expectations for outstanding client service while maintaining hospital standards and positive patient advocacy.

Our CSR's daily duties include but not limited to; answering phone calls, scheduling appointments for a wide variety of services, maintaining accurate client and patient information, collecting payments, emergency patient triage, lobby upkeep, and addressing client questions or concerns.

We are looking for those who strive to make a difference in the lives of our patients, as well as our clients! Working well on a team is a must, as every department in our hospital collaborates together to ensure the client/patient experience is one of a kind. Our hospital operates like a family. Our hospital excels on maintaining a welcoming environment where employees from every department can openly ask questions and receive support and encouragement.

Requirements

• Multi Task
• Telephone Skills
• Client Communication Skills
• Veterinary Knowledge
• Computer Skills – Knowledge of Cornerstone is a plus!

Hours of Operation

• Mon – Fri (8:00am – 6:00pm)
• Saturday (8:00am - 2:00pm)
• Closed Sundays

Benefits

• Employee Pet Discount
• Short/Long Term Disability

• The base hourly range for this position is $15-$18. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

For more Information about our hospital, please visit www.carriagevet.com

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.