Veterinary Client Concierge - Pet Care Advocate

Lansing Animal Hospital; Lansing (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits offered day one of employment

Job summary

Lansing Animal Hospital in Lansing, IL is seeking a friendly Veterinary Client Service Representative to join our team. You will be the first smiling face our clients see and guide pet parents through every step of their visit.

If you love helping people and their pets, thrive in a fast-paced setting, and want to be part of an amazing team, we’d love to hear from you. This role offers opportunities to grow within a busy veterinary hospital and provide exceptional client service.

Qualifications

• Must have at least 1 year of veterinary experience.
• Previous experience as a Veterinary Client Service Representative or in a veterinary hospital is preferred.
• Exceptional customer service and communication skills, both in person and over the phone.
• Comfortable handling a high volume of calls while providing a positive client experience.
• Strong computer skills and the ability to learn veterinary practice management software.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.

Responsibilities

• Greet clients and their pets with a welcoming attitude from the moment they walk in.
• Answer incoming calls and assist with scheduling appointments, prescription refills, and general questions.
• Schedule appointments efficiently to maximize doctors’ daily schedules.
• Check clients in/out, process payments, and explain invoices confidently.
• Educate pet parents about wellness care, vaccines, diagnostics, and available services.
• Communicate with veterinarians and technicians to ensure seamless patient care.
• Manage medical records and accurately enter client and patient information into the software.
• Respond to emails, texts, and online appointment requests promptly.
• Coordinate prescription requests and notify clients when medications are ready.
• Assist with appointment confirmations, follow-up calls, and client reminders.
• Maintain a clean, organized reception area and lobby.
• Support the team to keep the hospital running smoothly.

Skills

Customer service

Communication skills

Multitasking

Team collaboration

Reliability

Tools

Practice management software

Job description

Lansing Animal Hospital in Lansing, IL is seeking a friendly Veterinary Client Service Representative to join our team. You will be the first smiling face our clients see and guide pet parents through every step of their visit.

If you love helping people and their pets, thrive in a fast-paced setting, and want to be part of an amazing team, we’d love to hear from you. This role offers opportunities to grow within a busy veterinary hospital and provide exceptional client service.