Client Experience Specialist – Veterinary Front Desk

NVA; Lombard (IL); In loco; Tempo pieno

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Carriage Animal Hospital

Carriage Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a client service representative is to exceed clients’ expectations for outstanding client service while maintaining hospital standards and positive patient advocacy.

Responsibilities

• Answering phone calls.
• Scheduling appointments for a wide variety of services.
• Maintaining accurate client and patient information.
• Collecting payments.
• Emergency patient triage.
• Lobby upkeep.
• Addressing client questions or concerns.

Qualifications

• Multi‑tasking ability.
• Payment handling skills.
• Telephone skills.
• Client communication skills.
• Veterinary knowledge.
• Computer skills; knowledge of Cornerstone is a plus.

Hours of Operation

• Mon – Fri (8:00am – 6:00pm)
• Saturday (8:00am – 2:00pm)
• Closed Sundays

Benefits

• Uniform allowance.
• PTO.
• Employee pet discount.
• Medical/dental/vision coverage.
• Short‑term and long‑term disability.
• Life insurance.

Compensation

• The base hourly range for this position is $15-$18. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Equal Opportunity Statement

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

For more information about our hospital, please visit www.carriagevet.com