Veterinary CSR — Growth, Flexible Scheduling

NVA; Mundelein (IL); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO from day one

7 Holidays + 3 Sick Days

Uniform allowance

Training & development

Employee discounts

Job summary

Mundelein Animal Hospital in Mundelein, IL is seeking a Client Service Representative (CSR) to join our compassionate veterinary team. You will be the first and last friendly touchpoint for clients, helping with scheduling, wellness education, and guiding care plans.

We value growth, teamwork, and a supportive culture. 1–2+ years of client-facing experience, excellent communication, and a willingness to learn are a perfect fit for this role.

Qualifications

• 1–2+ years in CSR/receptionist or front-desk role.
• Experience discussing pricing with clients.
• Veterinary experience preferred.

Responsibilities

• Be the first and last impression for clients with compassionate service.
• Educate clients on preventive care and wellness plans.
• Schedule appointments and identify opportunities for same-day or future care.
• Collaborate with technicians, doctors, and leadership to keep the hospital running smoothly.
• Assist in training or mentoring new CSRs if interested in leadership.

Skills

Strong communication

Customer service experience

Multitasking

Time management

Self-motivation

Tools

Phone system

Job description

Mundelein Animal Hospital in Mundelein, IL is seeking a Client Service Representative (CSR) to join our compassionate veterinary team. You will be the first and last friendly touchpoint for clients, helping with scheduling, wellness education, and guiding care plans.

We value growth, teamwork, and a supportive culture. 1–2+ years of client-facing experience, excellent communication, and a willingness to learn are a perfect fit for this role.